Mettler-Toledo adds Augmented Reality customer support

AR works by enabling users to collaborate with existent-globe objects by placing virtual spatial markers, highlighting aspects, and calculation text annotations to a alive video stream of the product inspection equipment

Giesen, Germany, xiv December 2022 – Mettler-Toledo Production Inspection leads the manner for production inspection manufacturers with the inclusion of remote Augmented Reality (AR) client support. The new service enables remote identification of the cause of product inspection equipment problems. It facilitates Mettler-Toledo engineers to instruct on-site manufacturing staff, irrespective of knowledge, to rectify the problem. This helps to maximize production line uptime, save costs, and comply with Covid-19 social distancing requirements and travel constraints.

The state-of-the-art service allows manufacturers to deeply connect remotely to the Mettler-Toledo service squad to deliver diagnostic and repair services for both hardware and software. In addition, AR can support the delivery of remote user training and equipment start-ups. AR works by enabling users to interact with existent-world objects by placing virtual spatial markers, highlighting aspects, and adding text annotations to a alive video stream of the product inspection equipment. Manufacturing staff does non need whatsoever prior knowledge or technology expertise virtually the product inspection equipment as the Mettler-Toledo service team can demonstrate step-by-footstep what is required to rectify the outcome.

"No-one has ever considered remote support to exist life-changing, but with our new Augmented Reality customer support offering, that is about to alter," said Fabian Kramer, Service product manager, Mettler-Toledo Product Inspection. "This is a really slick, intuitive, and interactive tool that volition fix new standards in fast break-set support times, putting our engineers right there, next to our customers, wherever they may be in the world. Most importantly, customers will do good from significantly less downtime, helping them operate at acme operation longer. Plus, AR makes social distancing measures easier to maintain."

Service support plays a crucial office in decision-making costs and maximizing uptime and performance of product inspection equipment and software. Available on a range of different levels, service contracts provide peace of mind that product inspection equipment is optimized, delivering preventative maintenance, on-site and remote support, plus functioning verification.

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